Retail Operations Supervisor
Core
Lead the day-to-day operations of a Coffee Bar and retail area, ensuring high standards of service, product quality, and operational efficiency while supervising front-of-house staff.
Role type
Senior IC retail operations supervisor (hospitality)
Builds
Coffee Bar service, retail product availability, and customer experience
Domain
Hospitality / Retail / Food & Beverage
Required skills
Team leadership, operational coordination, customer service, inventory management, food safety compliance, conflict resolution, scheduling, quality control
Preferred skills
Barista experience, specialty coffee knowledge, commercial awareness, hands-on leadership
Technologies
POS systems, inventory management tools, coffee equipment
Responsibilities
Supervise baristas and retail team members during service, ensure Coffee Bar preparation and staffing, monitor stock levels and minimize waste, maintain food safety and hygiene standards, resolve customer complaints, coordinate with kitchen and management teams, conduct team briefings and training.
Seniority
Senior, hands-on IC
