Customer Service Advisor - Remote
Remote
Core
Handle inbound motor insurance claims calls, assess liability, negotiate settlements, and ensure regulatory compliance for customers following accidents.
Role type
Customer Service Advisor (Claims Handling)
Builds
Motor insurance claim resolutions and customer support
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Claims assessment, liability negotiation, regulatory compliance, customer communication, fraud detection, data accuracy, complaint handling, service level management
Responsibilities
Answer FNOL calls, assess and progress claims, negotiate settlements, identify fraud indicators, handle complaints, maintain accurate claim records, manage customer expectations, ensure FCA and data protection compliance