IT & Maintenance Support Administrator
Core
Provide technical IT support and administrative maintenance support to the Chief Engineer and IT Manager, ensuring efficient department operations in a luxury hotel environment.
Role type
IT & Maintenance Support Administrator
Builds
IT service continuity, user device support, and maintenance programs for hotel operations
Domain
Hospitality / IT Infrastructure
Required skills
network troubleshooting, PC/desktop troubleshooting, user account administration, contract management, procurement, BMS Trend System knowledge
Preferred skills
hospitality systems knowledge (PMS, POS), risk assessment, Standard Operating Procedures creation
Technologies
Windows, Microsoft 365, Active Directory, LAN/WAN, switches, wireless access points, structured cabling, TCP/IP, DHCP, DNS, PMS, POS, BMS Trend System
Responsibilities
Diagnose and resolve hardware/software faults for desktops, laptops, printers, and mobile devices; monitor and manage IT ticket requests; build, configure, and deploy end-user devices; provide day-to-day support for core hotel systems (PMS, POS, telephony, Wi-Fi); maintain equipment inventory and software licenses; liaise with suppliers for maintenance quotes; produce and update Standard Operating Procedures and Risk Assessments; assist in planning and executing preventive maintenance programs.
Seniority
Mid-level, hands-on IC