Non-Tire Service Specialist
Core
Maintain and manage a Non-Tire ordering platform, providing pre-sales, order tracking, and after-sales service to ensure customer satisfaction and platform efficiency.
Role type
Platform Operations Specialist (Automotive Aftermarket)
Builds
Merchandise platform, order management system, and reporting tools for automotive parts
Domain
Automotive aftermarket industry
Deliverable
product features
Required skills
Platform management, order management, logistics tracking, inventory management, sales reporting, cross-functional communication
Preferred skills
Automotive aftermarket industry experience, business system update suggestions
Technologies
Ordering platforms, reporting tools
Responsibilities
Maintain and update merchandise information (pictures, price, training, promotion) on the platform; Provide presales service including parts number checks; Manage and handle orders to ensure timely delivery; Track order logistics and quality/quantity issues; Generate merchandise sales reports; Communicate with customers and vendors regarding order and policy issues.
Seniority
Mid-level, hands-on IC
