Technical Success Manager
Core
Act as the primary post-sales point of contact for clients, resolving complex challenges and ensuring effective implementation of Sportradar products and services.
Role type
Senior Technical Success Manager
Builds
Client adoption and long-term partnerships for sports data and betting technology solutions
Domain
Sports technology and betting industry
Deliverable
client delivery
Required skills
Client success management, strategic communication, conflict resolution, data analysis, onboarding leadership, process optimization
Preferred skills
Knowledge of Sportradar products, knowledge of the betting landscape
Responsibilities
Manage strategic communication with clients via email, phone, and virtual meetings; Resolve complex client challenges by collaborating with internal teams; Demonstrate product impact on client business objectives; Establish connections with key users at client companies; Track client feedback and leverage insights to refine services; Lead and oversee the onboarding process; Optimize internal processes impacting client experience; Conduct proactive client outreach based on account health metrics; Partner with sales, product, and technical teams to advocate for client needs.
Seniority
Senior, hands-on IC
