Customs Brokerage Supervisor
Core
Supervise a team of customs brokers to ensure compliance with regulations, manage daily operations, and support sales/retention efforts.
Role type
Mid-level supervisory customs broker
Builds
Daily customs import statistics, weekly ECS reports, client proposals, and compliance documentation
Domain
International trade logistics and customs brokerage
Required skills
Customs brokerage operations, team supervision and mentoring, regulatory compliance monitoring, financial reporting (AR/P&L), CRM management, stakeholder communication
Preferred skills
Market and product knowledge, system process improvement, audit management
Technologies
edoc, customs database, process management systems, Excel, Word
Responsibilities
Allocate workloads to ensure smooth operations, monitor compliance with internal and external regulations, meet with local customs authorities, follow up on customs guarantees and refunds, manage department P&L, conduct staff appraisals and training
Seniority
Mid-level supervisor (3-5 years experience)