Customer Service Coordinator - Customs
Core
Monitor and process US Customs manifests, handles holds/exams, and manages General Order requests to ensure compliance.
Role type
Customs compliance coordinator
Builds
US Customs compliant export manifests and documentation
Domain
Logistics / International Trade / US Customs
Required skills
US Customs regulations knowledge, manifest monitoring, data entry, report analysis, General Order processing, SLA management, internal/external communication
Preferred skills
CMS203/CMS205 system familiarity, invoice processing, vessel schedule tracking
Technologies
CMS203, CMS205, Invoice Portal
Responsibilities
Run daily reports to identify customs holds and rejections, monitor CMS203 and CMS205 data, process General Order requests, monitor invoice portal, track export vessel sail dates, handle incoming calls
Seniority
Mid-level, hands-on IC