Rooms Division Manager in Training
Core
Manage front office, guest experience, housekeeping, and revenue operations to ensure smooth hotel room division operations and high guest satisfaction.
Role type
Rooms Division Manager in Training (Front Office & Housekeeping)
Builds
Guest experiences, room revenue, operational efficiency
Domain
Hospitality / Hotel Management
Required skills
Guest service management, revenue analysis, staff training, scheduling, cash handling, computer system operation, housekeeping supervision, communication etiquette, inventory management, VIP handling
Preferred skills
Progressive hotel experience, hospitality terminology knowledge, college coursework in related field
Technologies
Front Office computer systems, reporting software
Responsibilities
Respond to guest requests and complaints, maximize room revenue and occupancy, develop employee morale and train front office personnel, prepare employee schedules, ensure accurate billing and cash handling, operate front office software, supervise housekeeping operations, monitor room cleanliness, maintain key control and lost and found procedures, coordinate with accounting on billing discrepancies.
Seniority
Entry-level to Junior, hands-on IC