Front Office Manager (f/m/x)
Core
Lead the daily operations of the Reception team at a luxury hotel, ensuring prompt personal service, managing room inventory, and coordinating with Housekeeping and Finance to support occupancy and revenue goals.
Role type
Front Office Manager
Builds
Guest arrival, stay, and departure experiences; lobby and front desk presentation; VIP room readiness.
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and coaching, Room inventory and rate management, Budget and cost control, Guest relations and VIP recognition, Scheduling and staffing planning, Cross-departmental collaboration (Housekeeping, Finance)
Preferred skills
Luxury hotel experience, Additional languages beyond English, Upselling techniques
Technologies
Property management systems (PMS), ACDC
Responsibilities
Lead the Reception team to deliver Raffles service standards, Oversee room availability and inventory accuracy, Partner with Housekeeping to uphold the "Room Ready on Arrival" policy, Prepare work and holiday schedules based on forecast occupancy, Monitor departmental purchasing, quality and costs, Support the Director of Front Office in approving upgrades and special amenities.
Seniority
Senior, hands-on IC