Stage informatique au Centre Vidéotron (Québec seulement)
Core
IT support stage role handling technical assistance, incident resolution, and user support for technology events and daily operations.
Role type
IT support stage (intern)
Builds
IT support services and incident resolution workflows
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
Windows 7/8/10, Active Directory, DNS, VPN, TCP/IP, Microsoft 365, ticketing systems (Remedy, HPSM, Maximo, C3), remote desktop tools, virtualization basics (VMware, Hyper-V)
Preferred skills
English (intermediate), customer service, adaptability, teamwork
Technologies
Windows 7, Windows 8, Windows 10, Active Directory, DNS, VPN, TCP/IP, Microsoft 365, Remedy, HPSM, Maximo, C3, VMware, Hyper-V
Responsibilities
Participate in technology events, respond to technical assistance requests, handle incidents and office tool queries, provide remote support via calls and tickets, document incidents and solutions, resolve issues using remote control tools, process assigned tickets from receipt to closure, communicate professionally with users
Seniority
Intern / Stage