Front Desk Agent
Core
Greet guests, handle check-ins/check-outs, manage cash transactions, and promote hotel services to ensure a memorable stay.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, sales of hotel services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, Opera PMS, Guest relations, Sales up-selling, Record keeping
Preferred skills
Previous front desk experience, Customer service experience
Responsibilities
Greet and check-in guests, Respond to guest requests, Settle guest accounts, Maintain accurate transaction records, Promote and up-sell hotel services, Balance cash float