Retail Customer Service - Multi Site
On-site
Core
Deliver top customer service, drive standards, and build relationships to encourage repeat custom in betting shops.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer experience
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Cash handling, payment transactions, customer service, problem-solving, safer gambling advocacy, opening/closing procedures
Responsibilities
Deliver outstanding customer service, take bets on sports and events, process customer transactions, handle customer complaints, maintain high shop standards, open or close the shop
Seniority
Entry-level, hands-on IC