Bilingual Automotive Guest Loyalty Specialist
Core
Manage the post-sale guest experience for vehicle buyers, ensuring satisfaction and driving positive reviews/NPS scores.
Role type
Guest Loyalty Specialist (Customer Service)
Builds
Guest satisfaction and retention for EchoPark Automotive dealerships
Domain
Automotive retail / Customer service
Deliverable
dashboards & analysis
Required skills
Customer service, problem resolution, communication, scheduling, liaison coordination, attention to detail
Preferred skills
Transparency, ownership mindset, willingness to learn, celebrating successes
Responsibilities
Answer and return guest phone calls and emails; meet and greet guests to set expectations; liaise with sales and recon departments; ensure repairs meet company standards; act as the owner of guest communication until issues are resolved.
Seniority
Individual Contributor