Principal Product Success Architect
Core
Lead business alignment, strategic advisory, and value realization for ServiceNow's AI capabilities (Now Assist, AI Agents, Predictive Intelligence) to guide customers through AI transformation.
Role type
Principal AI Strategist (Senior IC)
Builds
Integrated service offerings combining business strategy with technical implementation for enterprise customers.
Domain
Enterprise Software / AI Strategy / ServiceNow Platform
Required skills
AI strategy, business alignment, AI roadmapping, value discovery, AI governance advisory, organizational change management, executive stakeholder management, sales support, thought leadership, AI value demonstration
Technologies
ServiceNow, LLMs, AI tools
Responsibilities
Drive AI roadmaps and governance advisory; lead organizational change management planning; build AI business cases and monitor consumption; partner with AI Architects on integrated service offerings; develop thought leadership documents; support sales leads for AI strategy engagements.
Seniority
Principal, hands-on IC (via careerplan.io/jobs/744000153800019-principal-product-success-architect-at-servicenow)