Responsable Formation (F/M/X)
Core
Designing and implementing training programs for concierge staff and managers to enhance service skills and company performance.
Role type
Training Manager (Corporate Learning & Development)
Builds
Training curricula, e-learning content, and evaluation frameworks for a global concierge service company.
Domain
Hospitality / Human Resources / Corporate Training
Required skills
Training program design, project management, stakeholder communication, needs analysis, performance measurement, digital content creation, audit management
Preferred skills
Instructional engineering, pedagogical coordination, innovation in training methods
Technologies
Office suites, e-learning platforms, audio-visual tools, video conferencing software, PPT, Excel
Responsibilities
Prepare and deliver initial and continuous training sessions, create new in-person and online training content, coordinate individualized training paths, evaluate training impact and employee performance, communicate training results to leadership, advise managers on training matters, conduct quality audits, identify training needs, contribute to training strategy definition, develop pedagogical projects within budget.
Seniority
Mid-level, hands-on manager