Service Delivery Manager H/F
Core
Pilot a major IT managed services (infogérance) operation for a leading French banking and insurance client, ensuring service quality, operational performance, and client satisfaction.
Role type
Senior Service Delivery Manager
Builds
IT managed services and support operations for a major financial institution
Domain
Banking & Insurance / IT Managed Services
Required skills
IT managed services contract management, P&L management, SLA/KPI governance, ITIL framework expertise, financial risk anticipation, team leadership, stakeholder management
Preferred skills
Experience in banking/insurance/finance sector, digital transformation projects, change management
Technologies
ITIL, Service Desk, Production Support, Workstation Engineering
Responsibilities
Organize and coordinate IT managed services and support activities; Monitor performance indicators (SLA, SLR, KPI) and manage contract finances; Lead and develop delivery managers and support teams; Act as primary client interface for business and IT leadership; Implement service governance and transformation initiatives
Seniority
Senior, hands-on IC with management responsibilities
