Staff Inbound Product Manager - ServiceNow University
Core
Shape AI-native learning and credentialing experiences for ServiceNow University, focusing on personalized, conversational, and simulation-driven capabilities.
Role type
Staff Technical Product Manager (AI/EdTech)
Builds
Scalable AI capabilities, intelligent pathways, and reusable experience components for ServiceNow University.
Domain
Enterprise Software / Artificial Intelligence / Education Technology (via careerplan.io/jobs/744000153739678-staff-inbound-product-manager-servicenow-university-at-servicenow)
Deliverable
production ML models
Required skills
AI strategy & integration, enterprise platform architecture, LLMs & AI agents, cross-functional leadership, technical product planning, stakeholder influence
Preferred skills
Experience with conversational systems, personalization, search, and recommendations
Technologies
Lux, ServiceNow platform, LLMs, AI agents
Responsibilities
Define product strategy and roadmap for AI capabilities, partner with PMs to translate needs into requirements, lead product discovery across multiple product areas, define reusable capabilities and integration patterns, manage dependencies across platform teams, communicate technical decisions to senior stakeholders
Seniority
Staff, hands-on IC with strategic scope
