Conversational Experience Designer
Core
Design natural, user-centric conversational interactions for AI-powered agents across text and voice channels, establishing UX standards to scale AI use cases.
Role type
Conversational Experience Designer (AI/Generative AI)
Builds
Conversational flows, dialogues, prompts, and UX guidelines for AI agents
Domain
Artificial Intelligence / Generative AI / Conversational UX
Deliverable
production ML models
Required skills
Conversational Design, Conversation Design, UX Writing, Service Design, Prompt Design, Voice UX, Text UX, Generative AI interaction design, Framework creation, Cross-channel design
Preferred skills
High-volume transactional industry experience, Speech technology knowledge (ASR/TTS), Conversational design platform expertise (Voiceflow/Botpress), In-house AI team collaboration
Technologies
Voiceflow, Botpress
Responsibilities
Map user intents, conversation flows, error scenarios, and human escalation processes; Create dialogues and prompts for Generative AI agents defining persona and tone; Design voice experiences handling barge-in, silence, and noise; Design text-based experiences with quick replies and rich media; Develop and maintain Conversational UX Guidelines; Collaborate with Product, Design, Engineering, and AI teams.
Seniority
Mid-Senior, hands-on IC
