Chef de brigade (H/F)
Core
Operational lead for the Front Office Welcome Desk, ensuring service fluidity, guest satisfaction, and sales promotion during shifts.
Role type
Front Office Team Lead (Hotel)
Builds
Guest experiences and hotel service operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest experience management, shift coordination, cross-service communication, complaint resolution, upselling, cash handling, administrative management
Preferred skills
Multilingualism (French, English, Spanish/Chinese), leadership, empathy, commercial mindset, safety compliance
Responsibilities
Ensure personalized guest experience from arrival to departure, supervise shift team operations, coordinate with hotel departments, handle guest requests and complaints, drive additional sales and loyalty, manage shift cash and admin tasks