Team Lead Réclamations B2B (H/F)
Core
Orchestrating B2B customer claims processing, ensuring decision harmonization, and leading team development to manage high-risk and strategic accounts.
Role type
Team Lead, B2B Claims Management
Builds
Harmonized claims resolution processes and fraud detection systems for the automotive resale sector
Domain
Automotive / B2B Claims Management
Required skills
B2B claims management, team leadership, coaching, negotiation, data analysis, risk assessment
Preferred skills
Stakeholder management, problem-solving orientation
Responsibilities
Ensure smooth and reliable B2B claims processes, handle high-risk and strategic accounts, train and coach teams, harmonize decisions via shared arbitration grids, act as key liaison for Sales and HQ, analyze claims to identify root causes, detect and manage suspicious fraud cases
Seniority
Mid-Senior, hands-on IC with team management