Guest Relations Intern H/F/X
Core
Ensures product standards and quality at Sofitel Brussels Europe to satisfy clientele, coordinating daily operations for VIPs, regular guests, and events.
Role type
Guest Relations Intern
Builds
Personalized guest experiences and seamless service delivery for high-profile clients and events.
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest satisfaction management, VIP coordination, loyalty program administration, complaint resolution, daily operations coordination, briefing management, room preparation, invoice verification, security procedure knowledge.
Preferred skills
Luxury sector experience, fluency in English, additional languages.
Responsibilities
Representing management to clients, ensuring client satisfaction through service attentions, coordinating daily activities with various departments, verifying loyalty program application, organizing and following up on client stays, preparing VIP arrivals, handling client complaints, ensuring personalized service standards, conducting daily briefings, preparing welcome messages, promoting Sofitel destinations, verifying client invoices, assisting operations, supervising operations, maintaining common areas cleanliness, analyzing client deductions, checking VIP room readiness, mastering safety and emergency procedures.