[SO] ASEAN Customer Service Center | Inbound Team Lead with Malay Language
Core
Lead and manage daily inbound customer service operations for ASEAN regional customers, handling escalations and ensuring service quality.
Role type
Senior Team Lead / Supervisor
Builds
Inbound customer service operations and team performance
Domain
Customer Service / Contact Center / BPO
Deliverable
dashboards & analysis
Required skills
Team leadership, Coaching, Performance monitoring, Workforce planning, Operational reporting, Stakeholder management, CRM systems proficiency, Malay (native/near-native), English (advanced professional)
Preferred skills
Additional ASEAN languages (Mandarin, Thai, Tagalog, Bahasa Indonesia, Vietnamese), Multicultural environment experience
