Front Office Multi-Skilled Team Member
Core
Front desk operations and guest service management for a hotel, handling check-ins, check-outs, inquiries, and payments.
Role type
Front Office Team Member
Builds
Guest check-in/check-out processes, payment transactions, and service information delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, multitasking, financial record-keeping, phone etiquette, problem-solving, adaptability
Preferred skills
OPERA cloud system experience, basic computer applications
Responsibilities
Manage check-in and check-out processes, respond to guest inquiries and requests, handle phone calls, process payments, promote hotel facilities, resolve guest concerns, maintain front desk area
Seniority
Entry-level / Part-time