Front of House Manager (Reception and Nights)
Core
Lead the Reception and Nights teams to ensure guest satisfaction from booking to checkout, acting as the primary point for guest relations and complaints.
Role type
Senior Front of House Manager (Hotel)
Builds
Guest experiences and operational standards for overnight guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, operational compliance, KPI management, brand standards enforcement, community relationship building
Preferred skills
Strategic vision, employee engagement, business acumen, local experience creation
Technologies
None stated
Responsibilities
Manage Reception and Nights teams, handle guest complaints and feedback, ensure brand standard compliance, generate guest service reports, develop local community relationships
Seniority
Senior, hands-on IC