Quality Analysts | Cairo | 1 French, 1 German or Spanish-speaking | Telecom!!
Core
Evaluate transactions and manage service quality for telecom clients to ensure customer satisfaction. (via careerplan.io/jobs/744000153593138-quality-analysts-cairo-1-french-1-german-or-spanish-speaking-telecom-at-sutherland)
Role type
Quality Analyst (Telecom)
Builds
Service quality reports and performance strategies for telecom clients
Domain
Telecom
Deliverable
dashboards & analysis
Required skills
Transaction evaluation, calibration session participation, data analysis, trend identification, report generation, MS Office proficiency
Preferred skills
Telecom domain experience, proactive relationship building, strong analytical skills, clear communication
Responsibilities
Complete assigned transaction evaluations, attend calibration sessions, manage performance and service quality, relay information via reports, produce strategies based on data analysis