Customer Service Rep (02727) 310 South Creek Drive
Core
Primary point of contact for customers, handling inquiries, complaints, and order processing via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for a Domino's franchise
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multi-tasking, proficiency in customer service software, basic computer skills
Preferred skills
Previous customer service experience, patient and empathetic demeanor, ability to remain calm under pressure, strong team player
Responsibilities
Answer incoming customer calls, emails, and chat messages; Address customer inquiries, concerns, and complaints; Process orders, returns, and exchanges; Maintain up-to-date knowledge of company products, services, and policies; Collaborate with other departments to resolve complex customer issues; Document customer interactions and update account information; Identify and escalate priority issues; Provide suggestions for improving customer service processes
Seniority
Entry-level