Senior Research Manager, Customer Success
Core
Lead complex custom research programs for major brands, managing study design through final delivery to generate actionable business insights.
Role type
Senior IC research manager (quantitative/qualitative)
Builds
Custom research studies, executive reports, and strategic recommendations
Domain
Market research / Consumer insights
Required skills
Quantitative research methodology, Survey design, Data interpretation, SPSS, Executive storytelling, Project management, Stakeholder management, Team mentoring
Preferred skills
Technology industry experience, Longitudinal research, Brand tracking, Mentoring junior researchers
Technologies
SPSS, Microsoft PowerPoint, Microsoft Excel
Responsibilities
Lead questionnaire development and study methodology; Analyze complex datasets and identify trends; Present findings to senior client stakeholders; Mentor Associate Research Managers and Analysts; Manage project timelines, budgets, and quality standards; Coordinate with internal teams, vendors, and international partners
Seniority
Senior, hands-on IC with team leadership
