Reception Agent
Core
Provide guest registration, departure, switchboard operations, and account management for hotel guests.
Role type
Front desk reception agent
Builds
Guest check-in/check-out processes, room key issuance, and internal communication channels
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest account management, switchboard operations, security procedures, sales promotion, multilingual communication
Preferred skills
Opera PMS experience, fluency in local and international languages
Responsibilities
Handle guest check-in and check-out, manage guest accounts and charges, operate switchboard and transfer calls, maintain security procedures, document internal and guest messages, promote hotel facilities
Seniority
Mid-level, hands-on IC