Lead Agent - Ocean Export Customer Service
Core
Manage ocean export freight processes, ensuring timely shipment movement, data entry, and customer service for international trade clients.
Role type
Senior IC ocean export customer service lead
Builds
Ocean freight shipments and customs documentation for international trade customers
Domain
Logistics / Ocean Freight / International Trade
Deliverable
product features
Required skills
Ocean freight process management, shipment tracking, vendor relationship management, rates analysis, customs documentation, client invoicing, sales collaboration, compliance adherence, overseas communication
Preferred skills
Transportation documentation knowledge, MS Office proficiency
Technologies
Process Monitors, Workflows, Operating Systems
Responsibilities
Ensure smooth and timely freight process flow, track and trace shipments, interact with customers to arrange shipments, build and maintain vendor relationships, evaluate vendors, obtain updated rates and sailing schedules, respond to RFPs and quotations, perform rates analysis for service contracts, ensure compliance with regulations and SOPs, meet KPI standards
Seniority
Mid-level, hands-on IC