Fulfilment & Experience Manager
Core
Lead a team to optimize store availability and costs while creating a customer-centric shopping experience and ensuring operational excellence.
Role type
Senior IC Fulfilment & Experience Manager
Builds
Omnichannel retail stores with efficient logistics and customer service operations
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership, budget management, capacity planning, operational performance monitoring, stakeholder engagement, compliance management, customer experience analysis, recruitment and development, strategic planning
Preferred skills
Knowledge of IKEA Concept and culture, understanding of logistics and customer relations, ability to manage agile retail environments
Technologies
None stated
Responsibilities
Lead team to secure highest availability at lowest cost, create store business action plans, recruit and develop talent, plan resources and investments, remove customer hindrances, maintain service agreements, monitor store performance, ensure compliance with health and safety regulations
Seniority
Senior, hands-on IC