Contact Center Manager
Core
Oversee the Clark, PH Command Center to ensure seamless operations, employee success, and high customer service levels.
Role type
Senior operations manager (logistics command center)
Builds
24/7 Command Center coverage and operational processes for global logistics clients
Domain
Logistics / Supply Chain / Command Center Operations
Required skills
Team leadership, project management, employee relations, financial accuracy, process optimization, performance management, scheduling, regulatory compliance, budget oversight, stakeholder collaboration
Preferred skills
Deep understanding of logistics network structure, ability to articulate mission and vision, passion for operational excellence, analytical skills, visual presentation skills, creative problem solving
Technologies
Cargo Signal technology, internal logistics information systems
Responsibilities
Recruit, onboard, and develop team members; manage work schedules for 24/7 coverage; conduct performance reviews and implement data-based metrics; oversee financial accuracy including P&L, payroll, and equipment purchases; drive process optimization and continuous improvement projects; ensure compliance with regulatory standards and internal policies; maintain relationships with host districts and coordinate with leadership teams.
Seniority
Senior, hands-on IC with team leadership