Head Receptionist
Core
Lead the Front Desk team to ensure smooth daily operations, greet and assist hotel guests with a high level of service, and manage front office procedures including reservations and cashiering.
Role type
Senior Front Office Manager / Head Receptionist
Builds
Guest experiences and front office operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations management, PMS/Opera Cloud proficiency, team leadership and training, VIP guest relations, cash and credit management, rostering and scheduling, health and safety compliance, administrative task execution
Preferred skills
Sales and promotion of hotel facilities, conflict resolution, cross-departmental coordination
Technologies
Opera Cloud, PMS
Responsibilities
Direct daily front office operations, train and induct new staff, manage VIP guest requests, oversee cashiering and credit procedures, ensure compliance with health and safety policies, patrol public areas, and implement training programs
Seniority
Senior, hands-on IC