Superviseur Pilotage F/M/X
Core
Real-time operational supervision and resource allocation for a high-end concierge service across all contact channels.
Role type
Senior Operations Supervisor (Concierge)
Builds
Concierge service operations and member experience
Domain
Hospitality / High-end Concierge
Deliverable
dashboards & analysis
Required skills
Real-time activity monitoring, resource planning, incident management, SLA/KPI tracking, shift management, data analysis, decision making under pressure
Preferred skills
TalkDesk, Salesforce
Responsibilities
Monitor real-time activity across all contact channels, anticipate workload variations and adjust staffing, manage priorities and incidents, ensure service continuity, report on performance gaps and recurring issues, facilitate shift handovers.
Seniority
Mid-level, hands-on IC