Charge Control Coordinator
Core
Investigating ISP billing disputes, validating charge accuracy, and resolving complex issues to protect revenue and improve operational performance.
Role type
Senior operational analyst (billing & dispute resolution)
Builds
Evidence-based customer charging decisions and process improvements for ISP billing operations
Domain
Telecommunications / ISP billing operations
Deliverable
dashboards & analysis
Required skills
Analytical investigation, root cause analysis, data validation, stakeholder management, conflict resolution, process improvement
Preferred skills
Experience in customer operations, complaints handling, or service delivery
Responsibilities
Investigating and resolving ISP billing disputes, reviewing customer charges and billing data for accuracy, collaborating with internal teams and ISP partners, identifying trends and root causes, managing multiple priorities with high attention to detail
Seniority
Mid-level, hands-on IC
