Air Export Agent (Customer Service)
Core
Manage the end-to-end air export process for international shipments, ensuring timely freight movement, accurate data entry, and customer communication.
Role type
Air Export Agent (Customer Service)
Builds
International air freight shipments
Domain
Logistics / Air Freight
Deliverable
product features
Required skills
Air documentation process, Data entry, Tracking and reporting, Billing management, Regulatory compliance, Customer service, Supplier relationship management, Process improvement, KPI management, Overseas communication
Preferred skills
IATA certification, Air documentation expertise
Technologies
Operational systems, Excel, Word, PowerPoint
Responsibilities
Ensure smooth and timely freight process flow, Track and Trace Air Export files, Communicate arrival notices to customers, Manage client and service provider billing, Interact with customers to arrange international shipments, Maintain relationships with airline carriers and trucking companies, Ensure compliance with government regulations, Update customer standard operating procedures, Respond to internal and external emails and requests
Seniority
Entry-level to Junior, hands-on IC