Operations Excellence Senior Manager
Core
Own the operational backbone of efood by leading strategy, automation, and governance of tools, processes, and policies across the Operations department.
Role type
Senior Operations Excellence Manager
Builds
Internal operational tools, automated workflows, and standardized process governance frameworks.
Domain
Food delivery / Last-mile logistics / Operations Management
Required skills
Strategic roadmap planning, process automation, SOP design, root-cause analysis, people leadership, budget management, Lean/Six Sigma, process mapping, BI tools, workflow automation platforms
Preferred skills
Experience in last-mile delivery or on-demand marketplace, technical data validation, prototype development
Technologies
Looker, Tableau, workflow automation platforms
Responsibilities
Define and prioritize the Operations tools and process-governance roadmap; Own the performance and outcomes of automation and process governance; Partner with Tech to automate manual workflows and act as Ops-side Product Owner; Design, document, and maintain standardized SOPs across geographies; Lead the team's performance, development, and resource allocation; Drive rollout plans and adoption tracking for company-wide operational changes; Report on process health and compliance to senior leadership
Seniority
Senior, hands-on IC with people management