BDC Associate - Fixed Ops - Poway Honda
Core
Respond to internet inquiries, manage lead flow, and generate service appointments for customers contacting the dealership online.
Role type
Customer service associate (automotive service)
Builds
Service appointments and customer experience
Domain
Automotive retail / Customer service
Required skills
CRM software proficiency, lead management tools, MS Office Suite, verbal and written communication, data entry accuracy, time management, ability to work in a call center environment
Preferred skills
Knowledge of automotive products, services, inventory, financing, and incentive programs
Responsibilities
Respond to internet inquiries with courtesy and accuracy; Enter customer inquiry data into the CRM; Generate services appointments; Conduct phone surveys to assess customer preferences and experience quality; Compile reports, forms, and documentation on a timely basis
Seniority
Entry-level, individual contributor