Lead UX Researcher - H/F/X
Core
Lead UX Researcher driving user research strategy and execution to shape digital product experiences for Accor's 100 million guests across 5,500 hotels.
Role type
Lead UX Researcher (strategic & team leadership)
Builds
Digital products and services for hotel guests and internal teams
Domain
Hospitality / Digital Products
Deliverable
dashboards & analysis
Required skills
User research strategy, qualitative & quantitative research methods, research roadmap planning, stakeholder influence without authority, research operations (Research Ops), impact measurement, agile environment fluency
Preferred skills
International scale experience, mature product ecosystems, AI integration in research practices
Technologies
Research tools (implied), Agile frameworks
Responsibilities
Define user research roadmap and prioritize investments; Lead complex strategic research and benchmark studies; Structure research narratives to activate insights for decision-making; Coach team and optimize research processes; Measure research impact and adoption; Foster a customer-centric culture
Seniority
Senior, hands-on IC with leadership responsibilities (via careerplan.io/jobs/744000152972160-lead-ux-researcher-hfx-at-accorcorpo)
