Service Delivery Manager - Défense & Sécurité - Digital Platform Services - Île-de-France
Core
Service Delivery Manager for critical infrastructure projects in the Defense & Security sector, acting as the interface between technical teams, business units, and contractors to ensure service quality and commitment adherence.
Role type
Senior Service Delivery Manager (Infrastructure)
Builds
Production infrastructure services and project evolutions for critical public sector clients
Domain
IT Infrastructure & Defense/Security
Required skills
Infrastructure service management, Run/Build coordination, Project management, ITIL processes, Risk analysis, Stakeholder management, Reporting & dashboarding
Preferred skills
Cloud technologies, Modern hosting platforms, Security-constrained environments, Complex production environments
Technologies
ITIL, Cloud platforms, Security infrastructure (via careerplan.io/jobs/744000152928759-service-delivery-manager-defense-securite-digital-platform-services-ile-de-france-at-sopra)
Responsibilities
Coordinate Run activities with operations teams, Monitor infrastructure project evolutions and production deployments, Analyze service dysfunctions and propose improvements, Identify project risks and blockers, Produce activity reports and event summaries, Ensure adherence to service level agreements and deadlines
Seniority
Senior, hands-on IC
