Ciudad Juarez | Customer Service - Trasncon Agent - Agente de Transportación Terrestre - Servicio al Cliente
Core
Coordinate freight pickup, customs clearance, and delivery while ensuring accurate data entry, billing, and customer service for logistics providers and clients.
Role type
Senior Customer Service Agent (Land Transportation)
Builds
Land freight shipments and logistics solutions
Domain
Global logistics and land transportation
Deliverable
client delivery
Required skills
Freight process coordination, Customs clearance management, Data entry accuracy, Client billing and invoicing, Regulatory compliance, Operational reporting
Preferred skills
Global logistics industry knowledge, MS Excel proficiency, Problem solving
Technologies
TRANSCON Workflow, Operational systems
Responsibilities
Ensure smooth and timely freight process flow, Track and trace TRANSCON files and reporting, Ensure accurate and timely client and vendor billing, Interact with customers to arrange TRANSCON shipments, Meet KPI standards in accordance with company procedures, Network communications and timely responses to emails and requests
