Head of Oracle Service Delivery Management
Core
Lead Customer Success, Service Excellence, and Growth for a UK Oracle Managed Services practice, managing strategic accounts across SaaS, E-Business Suite, JD Edwards, and PeopleSoft environments.
Role type
Senior leadership (Head of Service Delivery)
Builds
Enterprise application managed services and cloud transformation programs
Domain
Enterprise Applications / ERP / Oracle Ecosystem
Required skills
People leadership, stakeholder management, commercial accountability, service strategy, governance, continuous improvement, bid management, revenue forecasting
Preferred skills
ITIL certification, Oracle SaaS/ERP platform knowledge, structured service management frameworks
Technologies
Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, Oracle Cloud Infrastructure (OCI)
Responsibilities
Lead and develop a high-performing team of Service Delivery Managers; Drive customer outcomes, retention, and satisfaction; Shape service management strategy; Act as a trusted advisor to senior stakeholders; Own governance and operational performance; Drive service improvement and automation; Partner with Sales for growth; Support bids, renewals, and transitions; Maintain commercial accountability.
Seniority
Senior, hands-on IC with leadership scope
