Customer Support Specialist | Servicedesk
Hybrid · Netherlands
Core
First point of contact for Colliers Nederland clients, handling complaints, inquiries, and real estate questions via phone while supporting the servicedesk with maintenance and energy provider coordination.
Role type
Customer Support Specialist
Builds
Efficient client service and servicedesk operations for real estate owners, investors, and tenants
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
Phone communication, complaint handling, real estate knowledge, maintenance coordination, energy provider liaison, ticket categorization, SLA monitoring, proactive communication
Preferred skills
English language skills, Office and ERP systems experience