Front Office Manager
Core
Supervise and manage overall Front Office operations to maintain service standards, drive revenue through upselling, and coordinate group movements and room inventory.
Role type
Front Office Manager
Builds
Guest room inventory management, meeting/conference operations, and front desk service delivery (via careerplan.io/jobs/744000152621779-front-office-manager-at-accorhotel)
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Revenue management, staff training and development, overbooking management, group event coordination, inventory control, MS Office proficiency
Preferred skills
Multilingual communication, local language understanding
Responsibilities
Analyze market trends to motivate upselling and increase yield; Coordinate full house situations and overbooking arrangements; Manage daily room inventory and coordinate with Housekeeping; Develop and conduct staff training programs; Monitor major group movements for meetings and conferences.
Seniority
Mid-level management