Kundenservice / Call Center Agent (d/m/w)
Remote · from Germany
Core
First point of contact guiding customers from order completion to vehicle handover, ensuring smooth delivery of used cars via the unique 'Glastruck' service.
Role type
Customer Service Agent (Call Center)
Builds
Online used car sales platform (Autohero)
Domain
Automotive retail / E-commerce
Deliverable
client delivery
Required skills
Phone communication, order status research, task prioritization, Google Workspace tools
Preferred skills
Dialog marketing experience, English language skills
Responsibilities
Answering customer inquiries, researching order status with cross-departmental teams, coordinating vehicle delivery logistics, managing daily task priorities
Seniority
Entry-level / Individual Contributor
