Agent/Lead Agent – Ocean Export
Core
Assist supervisors with department operations to ensure timely freight movement, focusing on customer service, retention, and shipment processing.
Role type
Logistics operations agent
Builds
Shipment processing and billing workflows for ocean freight
Domain
Logistics / Ocean Freight
Required skills
Ocean documentation processes, A/R management, Excel, English fluency, vendor relations
Preferred skills
Ocean documentation expertise, proactive organizational skills
Responsibilities
Customer service and retention, operation handling, shipment processing and billing, managing A/R and AJAX reports, resolving exceptional reports daily, vendor relations
Seniority
Mid-level, hands-on IC
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