Agent.e service à la clientèle réception, Temps plein (H/F/D)
Core
Provide fast, courteous front-desk service for hotel guests, handling check-ins, check-outs, reservations, and inquiries.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room reservations, and guest information services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Oral and written communication in French and English, Opera PMS software proficiency, computer literacy, ability to work under pressure
Preferred skills
Hospitality or tourism diploma in progress
Responsibilities
Greet guests with a smile, answer phones promptly, inform guests about hotel and village activities, maintain a clean workspace, assist colleagues during busy periods, work split shifts and nights, know room availability and rates, help with luggage, register guests, handle departures, take reservations at the counter and phone, attend communication meetings and training sessions