Guest Service Agent (Part Time)
Core
Front desk agent ensuring guest satisfaction from arrival to departure, handling check-ins/outs, billing, and VIP/loyalty member arrivals.
Role type
Guest Service Agent (Front Desk)
Builds
Front desk operations and guest check-in/out processes
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Guest check-in/out procedures, Billing and rate monitoring, VIP/loyalty member handling, Front desk organization, Emergency procedures knowledge, English language proficiency
Preferred skills
Front desk/reception experience, Microsoft Windows XP, Micros PMS/Opera, Hospitality degree/diploma
Responsibilities
Check in and out hotel guests, Answer incoming calls, Monitor special rates and billing, Address guest concerns promptly, Coordinate guest mail/message/package delivery, Maintain front desk organization and sanitation, Pass guest comments to management
Seniority
Entry-level to Junior