Insurance Transaction Customer Service Associates- Contract
Core
Provide support services for insurance customers by processing policy changes, handling billing inquiries, and resolving complex issues via phone, chat, and email.
Role type
Customer Service Associate (Insurance)
Builds
Customer support interactions and policy administration workflows
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Policy administration, billing inquiry resolution, CRM application usage, multi-tasking, verbal and written communication, data entry accuracy, troubleshooting technical issues
Preferred skills
Prior healthcare/insurance experience, customer service experience, Microsoft Office proficiency
Responsibilities
Process policy changes including coverage and beneficiary updates, handle billing inquiries and payment arrangements, manage communications across phone/chat/email channels, identify cross-selling opportunities, adhere to compliance standards, update job knowledge on new products
Seniority
Entry-level / Individual Contributor