Reservations Agent
Core
Handle guest reservations, enquiries, and bookings across multiple channels while providing personalized recommendations for accommodation and experiences.
Role type
Reservations Agent
Builds
Confirmed bookings and personalized guest stays
Domain
Hospitality / Experiential Travel
Required skills
Reservation management, multi-channel communication, upselling, guest profiling, payment processing, system navigation, conflict resolution, attention to detail
Preferred skills
Hospitality experience, PMS knowledge, additional languages, commercial awareness
Technologies
Property Management Systems (PMS), booking platforms
Responsibilities
Manage new reservations, amendments, and cancellations; convert enquiries into confirmed bookings; provide information on rates, packages, and activities; process deposits and payments; coordinate with Front Office and Operations for VIP/special requests; resolve guest booking concerns; maintain accurate guest profiles and records.
Seniority
Individual Contributor