Process Intelligence and Value Consultant (H/F)
Core
Consultant specializing in IT process intelligence, value creation, and operational performance improvement using process mining and AI.
Role type
Senior IC Process Intelligence and Value Consultant
Builds
Process maps, performance diagnostics, improvement plans, business cases, and value-driven dashboards for IT operations.
Domain
IT Operations / Process Management / Business Transformation
Deliverable
production ML models | dashboards & analysis
Required skills
IT process auditing, process mining, ITIL framework, operational performance management, client relationship management, AI integration, business case development, change management
Preferred skills
Lean 6 Sigma, COBIT, Agile, ITSM support management, process mining tools (Celonis, PM4Py), AI automation tools (NowAssist, Nexthink, Copilot Studio)
Technologies
Celonis, PM4Py, NowAssist, Nexthink, Copilot Studio, ServiceNow, Jira Service Management, Power BI, Excel, Power Platform, Miro, Visio
Responsibilities
Audit IT organizations to identify process gaps and operational irritants; mobilize process mining tools to map high-ROI issues; integrate AI agents to automate repetitive tasks; design and lead continuous improvement instances; measure financial and qualitative efficiency of improvement plans; contribute to pre-sales and RFP responses; develop internal methodologies and assets for process management and AI.
Seniority
Senior, hands-on IC
